COMMONLY ASKED QUESTIONS

Have any questions regarding ordering, pick up or shipping? Please feel free to have a look below and see if it can be of any help. If you still have questions or concerns, please do not hesitate to contact me!

ARE THERE PRESERVATIVES IN YOUR DOG TREATS?

No! Every treat that is made out of my kitchen are free of added preservatives. These treats are fresh, and as natural as I can get them!

WHAT ARE THE PAYMENT OPTIONS?

We have two options! 

1) You can send your payment via E-Transfer 

2) You can pay online with a debit/credit card using our safe and secure checkout with Square. 

*PLEASE NOTE THAT IF PAYMENT IS NOT RECEIVED IN FULL WITHIN 24HRS OF PLACING AN ORDER, YOUR ORDER WILL NOT BE FULFILLED AND WILL BE CANCELLED*

WHAT IS YOUR RETURN POLICY?

If there is an issue with your order, please contact us within 24hrs and we will make it right!

WHAT ARE YOUR DELIVERY OPTIONS?

We have three options! 

1) We offer free pickup if you choose to pick it up from our kitchen! 

2) We offer local delivery (within Moncton, Riverview and Dieppe) for $5.

3) We offer shipping via Canada Post to all Atlantic provinces (NB, NS, PEI, and Newfoundland & Labrador.)

If you are outside the delivery areas listed above, please do not hesitate to contact us and we'll see what we can do to help! 

HOW TO STORE YOUR LITTLE BEAR BAKERY DOG TREATS

Natural Dog Biscuits: Please store these in the fridge for 10 days, or in the freezer for up to 2 months!

Pupcakes: Please store these in the fridge for 2-3 days. 

Pupsicles: Please store these in the freezer for up to 2 months.

HOW TO STORE YOUR LITTLE BEAR BAKERY GOURMET TREATS

Gourmet Baked Goods (ie. cookies, cheesecakes, brownies etc.): Please store these in the fridge for up to 7 days, or in the freezer for up to 2 weeks (in airtight containers!)

DO YOU OFFER CUSTOM ORDERS?

Yes, we do! If you are looking for a custom cake order (or custom order in general!) please fill out our contact form and we will do our best to respond to you within 24hrs. 

*Please note that we require a minimum of 2 weeks notice on custom orders. Please keep this in mind when ordering*

If you have any more questions or need additional information, please don’t hesitate to get in touch.